Frequently Asked Questions
Everything you need to know about our technical apparel and services.
What is the typical shipping timeframe for international orders?
International orders typically arrive within 7-14 business days. Please note that processing time takes 1-3 days before the shipment is dispatched from our warehouse.
How do I determine the correct size for REINDEE LUSION garments?
Our designs often feature a technical or oversized fit. We recommend consulting the specific size chart located on each product page, which includes detailed measurements for chest, length, and sleeve.
What is your return and exchange policy?
We offer a 30-day return window from the date of delivery. Items must be in original condition with all tags attached. Please contact our support team to initiate a return authorization.
Are the materials used in your jackets waterproof?
Most of our outerwear utilizes advanced DWR (Durable Water Repellent) coatings and waterproof membranes. Specific water-resistance ratings are listed in the product specifications for each item.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How should I care for my technical apparel?
To preserve the functionality of technical fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid bleach and fabric softeners which can degrade water-repellent coatings.